How Will 5G Reshape Businesses?

Commuters walk in front of a 5G advertisement screen at a train station in Bangkok on 5 May, 2020. (AFP Photo)

While consumers across ASEAN are excited about 5G’s promise of faster home broadband speeds and mobile internet connections, it is the technology’s low network latency and power consumption that offers a variety of opportunities for businesses.

About 20 times faster than 4G, everything from instant high-definition movie streaming to cloud gaming will be less than seconds away once 5G is commercially available across the region in the next few years. Businesses, meanwhile, can unlock increased value from Internet of Things (IoT) applications, artificial intelligence (AI), advanced robotics and a multitude of other uses.

A 2019 report from consultancy firm A T Kearney titled, ‘5G in ASEAN: Reigniting Growth in Enterprise and Consumer Markets’ predicted that this increased value will be worth around US$147 billion for ASEAN businesses by 2025. This includes US$81 billion of that additional revenue gained through the growing use of AI in industries such as trade, transport and financial services.

With 10 times less latency than 4G, machines will be able to communicate with each other seamlessly thanks to 5G – and the increased use of IoT in manufacturing processes could boost the industry’s income by as much as US$59 billion. Agriculture, meanwhile, may stand to earn US$7 billion more due to 5G’s impact on advanced robotics.

value potential 5g asean
Source: A T Kearney

The report estimates that 5G could add six to nine percent to consumer revenues, and 18 to 22 percent to enterprise revenues, by 2025.

ASEAN’s largest economy, Indonesia is expected to capture the biggest share – followed closely by Malaysia, Singapore, and Thailand. However, operators will likely have to invest about US$10 billion into the region’s 5G infrastructure by 2025 to deliver this value.


As opposed to the current telecommunications infrastructure based on towers, 5G networks will be made up of thousands of small cells integrated to lampposts or other structures.

However, the high costs associated with 5G deployment means that certain areas – mostly rural – may not have the necessary infrastructure unless governments provide subsidies.

C P Gurnani, Managing Director and CEO of Indian information technology (IT) company Tech Mahindra predicts that 5G is set to be the “transformational tipping point” that will accelerate businesses’ global market reach and reshape the competitive landscape. Nevertheless, he also stressed that infrastructure such as antennas, base stations and fibre-optic cables all need to be in place before 5G can be widely adopted.

Gurnani said that governments and regulatory bodies will need to monitor advances and make it easier for telecommunication companies to invest in upgrading technology; and policies will have to be enacted to enable new revenue models like data monetisation and content management.

Regulatory and liability considerations for advanced automated features such as remote surgery, remote healthcare, vehicle-to-vehicle communication and public safety will also have to be addressed.

Valuable Spectrum

While coordination from governments, regulators, operators and enterprises will be required to ensure 5G lives up to its full potential in ASEAN, the slow availability of 5G services and the resulting sub-optimal network rollout is the biggest challenge the bloc has to overcome.

In ASEAN, valuable spectrum is being occupied for military and government use – in addition to spectrum already used by satellite networks and broadcast television.

“To identify the best way forward, regulators will need to create a roadmap for spectrum availability sooner rather than later,” said the report’s co-authors, Hari Venkataramani and Nikolai Dobberstein.

“Even if spectrum and other regulatory support were readily available, the adoption and delivery of use cases remain uncertain,” they added.

‘5G Is Just A Tool’

Among the use cases Venkataramani and Dobberstein expect to lead the way in unlocking 5G’s value in ASEAN industries include the remote monitoring of production assets in manufacturing, tracking materials and products in the logistics sector, and monitoring livestock or production in agriculture. In the medium to long term, remote robotics and assistive robots in manufacturing, collaborating robots in retail, and autonomous drones in service industries are a few examples of advanced use cases.

However, the implementation of these uses cases must be balanced against issues such as increased cybersecurity fears, concerns about the integrity of devices and equipment, and the risks that IoT networks with large populations of inter-connected devices pose.

With several barriers still in place, 5G’s short-term future in ASEAN remains as a complementary technology to 4G as opposed to a replacement. And despite cornering the 5G market, Huawei – the world’s largest telecommunications company – has warned the public not to get too excited.

“5G is just a tool,” said Huawei’s founder and CEO, Ren Zhengfei, in an interview.

“Its value and usefulness are exaggerated. We don’t think it’ll contribute as much to society as some have imagined.”

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